PacyNet Technologies Limited
PacyNet is a Zambian technology company. Privacy and data-subject requests relating to this website may be sent to info@pacynet.com.
Privacy
Your information. Handled with purpose.
This notice explains how PacyNet Technologies Limited handles personal information submitted through pacynet.com and the PacyNet corporate portal.
Controller
Who is responsible for your information?
PacyNet Technologies Limited is responsible for personal information it determines how and why to process through this corporate website and portal.
27 August 2026
This notice applies to the current corporate website, contact channel and PacyNet corporate portal. Product-specific privacy notices may apply separately when individual PacyNet platforms are released.
Collection
What information do we handle?
We limit collection to information reasonably connected to the purpose for which it is requested.
Contact information
Name, email address, organisation, inquiry category and the content of a message you choose to send through the contact form.
Account information
Name, email address, authentication and session information, and access or role records needed to provide and secure an authorised PacyNet portal account.
Applicant information
Where recruitment functionality is enabled or an existing applicant account is used, this may include application details and materials you provide for a vacancy or recruitment process.
Technical information
Limited request and device information such as IP-derived security identifiers, user-agent information, request metadata and security logs used to protect the website, portal and communications channels from misuse.
Theme setting
The light, dark or system theme preference may be stored locally in your browser so the site can remember your display choice.
Do not send unnecessary sensitive data
The general contact form is not intended for health records, financial credentials, government identifiers or other sensitive personal information. Please do not include such information unless PacyNet has specifically requested it through an appropriate channel.
Purpose
Why do we process personal information?
Processing is tied to a defined business, security, legal or user-requested purpose.
Respond to requests
To receive and answer inquiries, discuss partnerships, institutional technology, investment, media requests and other communications you initiate.
Operate the portal
To create or administer authorised accounts, authenticate users, maintain sessions, enforce access boundaries and provide requested portal functionality.
Manage applications
To receive, review and administer applications where PacyNet has opened or authorised a recruitment process.
Prevent misuse
To detect abuse, enforce rate limits, investigate security events, maintain auditability and protect PacyNet, its users and systems.
Meet obligations
To comply with applicable law, lawful requests, record-keeping duties and the establishment, exercise or defence of legal claims.
Recipients
Who may process the information?
We involve third parties only where reasonably necessary to operate, protect, support or communicate through the corporate website and portal.
Selected service providers
Carefully selected providers may process limited personal information where necessary to support the secure and reliable operation of the website, portal and related business communications.
Advisers and specialists
Professional advisers or specialist service providers may receive information where it is reasonably necessary for legal, compliance, security, accounting or other legitimate business support.
Competent authorities
Information may be disclosed to a competent authority where disclosure is permitted or required by applicable law or is necessary to establish, exercise or defend legal rights.
No sale of personal information
PacyNet does not sell personal information. Any third-party processing remains limited to the relevant purpose, access scope and applicable legal or contractual safeguards.
Transfers & retention
Where and for how long?
Retention and transfer decisions follow the purpose of processing, legal requirements and appropriate safeguards.
Service providers may operate outside Zambia
Some technology providers may process or store information in other countries. Where a cross-border transfer occurs, PacyNet will use the transfer only where permitted under applicable law and will require appropriate contractual, organisational or technical safeguards where necessary.
Kept for the purpose, not indefinitely
We keep personal information for as long as it is used for the purpose for which it was collected and for any further period required by applicable law. Where section 51 of Zambia's Data Protection Act applies, records are retained for at least one year after the information is no longer used for that specific purpose, unless another lawful period applies.
Your rights
You can ask us about your personal information.
Rights are exercised subject to the Data Protection Act, 2021 and any lawful limitations that apply in a particular case.
Know what is processed
Request confirmation, access and information about the purposes, categories, recipients and retention of your personal data.
Rectification
Ask for inaccurate information to be corrected or incomplete information to be completed.
Erasure
Ask for deletion where the statutory conditions for erasure are satisfied.
Object or restrict
Object to processing or request restriction where the law gives you that right.
Receive your data
Request personal data in a structured, commonly used and machine-readable or otherwise legible format where applicable.
Escalate concerns
You may lodge a complaint with Zambia's Data Protection Commissioner if you believe personal data has been processed contrary to applicable data-protection law.
Website practices
Security, browser storage and automated decisions.
Protective controls
We use technical and organisational safeguards appropriate to the corporate website and portal, including access controls, secure transport, request validation, security headers and anti-abuse controls.
Functional use
The site uses browser storage and, where you use the portal, authentication cookies or equivalent storage necessary for secure sign-in and session operation. Theme preference is stored locally in the browser.
No significant website-only automated decision
PacyNet does not use personal information collected through this corporate website to make decisions based solely on automated processing that produce legal or similarly significant effects on you.
Corporate audience
This corporate website and portal are not directed to children for general public account creation. Product-specific services involving children will require their own appropriate privacy and safeguarding controls before release.
Requests
Contact PacyNet about privacy.
We may need to verify identity before acting on a request so that personal information is not disclosed or altered for the wrong person.
info@pacynet.com
Please describe the right or concern involved and provide enough information for us to identify the relevant record. You may also review the Zambia Data Protection Commission for statutory guidance and complaint information.
For general business inquiries, use the PacyNet contact page.
Updates
Changes to this notice.
We will update this page when the processing changes materially.
The effective date at the top of this notice identifies the current public version. Material changes to the way this corporate website handles personal information will be reflected here.